Ashley Hours – Today, Opening, Closing, Saturday, Sunday

Scott McGonigal ⭐★★★★ (8 reviews), posted 6 months ago
I typically do not leave negative reviews, only positive ones, but my recent experience was my worst ever in shopping for furniture. The only positive thing to say was the salesperson named Will. Everything else was terrible. Not sure where to begin; incorrect items were ordered, promise of ship dates were completely inaccurate, purchased items I never received and the time I spent on the phone with the shipping and delivery warehouse took hours of my time. I have purchased from this store in the past and the furniture has always seemed to be good quality, but I will never shop here again based on my most recent experience.

jeff testolin ⭐★★★★ (310 reviews), posted 6 months ago
Went from Hero to Zero. We bought our furniture many years ago from Ashley and it has been durable and we’ve long promoted them as the “go to” furniture place. So when we were talking with my parents about getting a full bedroom set, I was surprised to hear about their disappointing experience. Separately, my sister told me she had a horrible time with her order and would not go there again. In the face of all this evidence, I pushed on, thinking those were odd coincidences. Unfortunately, I was wrong.

It’s been more than a YEAR since we’ve ordered our bedroom set, and we are still waiting on part of the order. Every step of the way has been an uphill battle to get information. Worst of all they do not keep us in the loop when there is a change. Setting expectations is a weak point at Ashley, delivering on promises is a dismal endeavor, and suffering through their order/delivery process is something we will never do again. I could have grown the trees, chopped them down and built my own bedroom set by now. It might not be pretty, but its better than nothing. As is usually the case, my parents were right. Props pops!

Update: The email/number provided by the owner goes directly to Customer Service. I thought we had a real chance to get something done after reading their response. And in true fashion, when we finally got through to someone they told us they had to push the date out another week. Of course they did.
Why expect anything less than the least from Ashley?

Amy Adeline ⭐★★★★ (8 reviews), posted 5 months ago
Worst experience with one problem after the other. Purchased a mattress and a pillow. After being told I could walk out the door with the pillow, I was promised I could pick up the pillow the following day because it was not in the computer. Apparently there was no one available to enter any information while I was in the store. Salesperson told me it would be available first thing in the morning. When I stopped by the next day, several hours after the store was open, they still hadn’t entered it into the computer and told me I had to come back again. Even though it was sitting right there and then there were plenty of people around doing nothing. The salesperson, Will, was a fast talker and tended to say “let me slow things down for you” if I asked him to repeat something, which was extremely condescending and rude. I don’t need things mansplained to me, I needed you to speak slowly and clearly, not over promise, or try to rush me through a sale. Somehow instead of opening one Ashley’s store account, which was what I agreed to at 0% interest, I ended up with two credit cards. So again a month later I have to return to the store to try to fix this problem. No one in the store could really explain why this happened or what to do about it. The fact that it impacts my credit isn’t their problem, so they were not willing to help resolve the issue. Thoroughly disgusted with my experience here. The only good thing was that the mattress was delivered on time and communication was good regarding delivery. Ironically, the pillow that was in the store was far more difficult to obtain than the mattress.

Ashya Ford ⭐⭐⭐⭐⭐ (1 reviews), posted 3 months ago
Process was very smooth and easy to purchase. Austin directed me around the store and Frankie finished up my sale! Definitely a good stop for quality, affordable furniture. I’ll be back soon for my next room in the house. 🙂

Kallie Lewis ⭐⭐⭐⭐⭐ (2 reviews), posted 3 months ago
Frankie was amazing!! Such a wonderful person to work with- was very accommodating to my situation and attentive to what worked best for us. Frankie made sure I left with a great mattress within my price range. Felt like I left with a friend after my experience at Ashley. Would 100% recommend shopping here and would advise anyone to ask for Frankie!

Scott McGonigal ⭐★★★★ (8 reviews), posted 6 months ago
I typically do not leave negative reviews, only positive ones, but my recent experience was my worst ever in shopping for furniture. The only positive thing to say was the salesperson named Will. Everything else was terrible. Not sure where to begin; incorrect items were ordered, promise of ship dates were completely inaccurate, purchased items I never received and the time I spent on the phone with the shipping and delivery warehouse took hours of my time. I have purchased from this store in the past and the furniture has always seemed to be good quality, but I will never shop here again based on my most recent experience.

jeff testolin ⭐★★★★ (310 reviews), posted 6 months ago
Went from Hero to Zero. We bought our furniture many years ago from Ashley and it has been durable and we’ve long promoted them as the “go to” furniture place. So when we were talking with my parents about getting a full bedroom set, I was surprised to hear about their disappointing experience. Separately, my sister told me she had a horrible time with her order and would not go there again. In the face of all this evidence, I pushed on, thinking those were odd coincidences. Unfortunately, I was wrong.

It’s been more than a YEAR since we’ve ordered our bedroom set, and we are still waiting on part of the order. Every step of the way has been an uphill battle to get information. Worst of all they do not keep us in the loop when there is a change. Setting expectations is a weak point at Ashley, delivering on promises is a dismal endeavor, and suffering through their order/delivery process is something we will never do again. I could have grown the trees, chopped them down and built my own bedroom set by now. It might not be pretty, but its better than nothing. As is usually the case, my parents were right. Props pops!

Update: The email/number provided by the owner goes directly to Customer Service. I thought we had a real chance to get something done after reading their response. And in true fashion, when we finally got through to someone they told us they had to push the date out another week. Of course they did.
Why expect anything less than the least from Ashley?

Amy Adeline ⭐★★★★ (8 reviews), posted 5 months ago
Worst experience with one problem after the other. Purchased a mattress and a pillow. After being told I could walk out the door with the pillow, I was promised I could pick up the pillow the following day because it was not in the computer. Apparently there was no one available to enter any information while I was in the store. Salesperson told me it would be available first thing in the morning. When I stopped by the next day, several hours after the store was open, they still hadn’t entered it into the computer and told me I had to come back again. Even though it was sitting right there and then there were plenty of people around doing nothing. The salesperson, Will, was a fast talker and tended to say “let me slow things down for you” if I asked him to repeat something, which was extremely condescending and rude. I don’t need things mansplained to me, I needed you to speak slowly and clearly, not over promise, or try to rush me through a sale. Somehow instead of opening one Ashley’s store account, which was what I agreed to at 0% interest, I ended up with two credit cards. So again a month later I have to return to the store to try to fix this problem. No one in the store could really explain why this happened or what to do about it. The fact that it impacts my credit isn’t their problem, so they were not willing to help resolve the issue. Thoroughly disgusted with my experience here. The only good thing was that the mattress was delivered on time and communication was good regarding delivery. Ironically, the pillow that was in the store was far more difficult to obtain than the mattress.